Privacy & Cookie Policy
Effective Date: 5th September 2024
​
At www.expertise-solutions-uk.com ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy and Cookie Policy explains how we collect, use, and protect your information when you visit or interact with our website, hosted on Wix ("the Site"), and how we use Google Cloud Storage for data storage purposes. By using our Site, you consent to the practices outlined in this policy.
​
1. Information We Collect
​
a. Personal Information
When you interact with our Site, you may voluntarily provide personal information such as:
Name
Email address
Phone number
Mailing address
Payment information (if applicable)
​
b. Non-Personal Information
We may also collect non-personal information automatically through cookies and other tracking technologies, including:
IP address
Browser type
Device information
Pages visited
Time spent on the Site
​
2. How We Use Your Information
​
We use the information we collect for the following purposes:
To provide and improve our services
To process payments and complete transactions
To communicate with you about your account, promotions, or updates
To personalize your experience on the Site
To analyze trends and monitor Site performance
​
3. Google Cloud Storage
​
We use Google Cloud Storage to securely store personal data and files. Google complies with industry standards and regulations to safeguard the data stored on its platform. For more details, please review Google's Privacy Policy.
We take additional steps to protect your personal information, ensuring it is stored in secure environments and accessed only by authorized personnel.
​
4. Cookies and Tracking Technologies
​
Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files that are placed on your device by your web browser.
​
Types of Cookies We Use:
Essential Cookies: These cookies are necessary for the proper functioning of the Site.
Analytics Cookies: We use these cookies to collect information on how visitors use our Site, including the pages visited, to improve its performance. These cookies may include third-party cookies from Google Analytics.
Marketing Cookies: These cookies are used to provide personalized advertisements and track the effectiveness of our marketing campaigns.
Managing Cookies:
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Site.
​
5. Third-Party Services
​
Our Site may include third-party services (such as Wix apps) and links to other websites, which may collect your information. These services are governed by their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.
6. Data Security
​
We take the security of your data seriously. We implement industry-standard security measures, including encryption and access controls, to protect your information from unauthorized access, alteration, or disclosure.
However, please note that no data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
​
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After that, we securely delete or anonymise the data.
​
8. Your Privacy Rights
​
Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:
Access: You can request information about the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information where applicable.
Restriction: You can ask us to limit the processing of your personal data in certain circumstances.
Portability: You can request a copy of your personal data in a structured, machine-readable format.
Objection: You may object to the processing of your personal data for specific purposes, such as direct marketing.
To exercise these rights, please contact us at the details provided in the Contact Us section below. We will respond to your request in accordance with applicable laws and within a reasonable timeframe. Please note that some requests may be subject to certain exceptions under local law.
9. Changes to This Policy
​
We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Effective Date" at the top of this policy and notify you by posting the updated version on our Site.
Your continued use of the Site after the updated policy is posted signifies your acceptance of the changes. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
​
10. Children's Privacy
​
Our services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
If you are a parent or guardian and believe that we may have collected information from a child under the age of 13, please contact us immediately using the details provided in the Contact Us section below.
​
11. International Data Transfers
​
Both Wix and Google operate in multiple jurisdictions, your personal information may be transferred to and processed in countries outside of your country of residence, including to locations where data protection laws may not offer the same level of protection as your home jurisdiction. This said, both Wix and Google retain their own privacy policies in accordance with local jurisdictions.
By using our Site, you consent to such transfers and processing in accordance with this Privacy Policy. We will ensure that any data transferred internationally is protected by appropriate safeguards, such as contractual clauses or other lawful mechanisms, in line with applicable data protection laws.
​
12. Data Controller
​
For the purposes of data protection laws, www.expertise-solutions-uk.com is the data controller responsible for the processing of your personal information. If you have any questions or concerns regarding how we collect, use, or store your data, or if you would like to exercise any of your rights, please contact us at the details provided below.
​
13. Governing Law
​
This Privacy and Cookie Policy is governed by the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising out of or related to this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.
​
14. Consent to This Policy
​
By using our Site, you consent to the collection, use, and storage of your information as described in this Privacy and Cookie Policy. If you do not agree with this policy, please refrain from using our Site.
15. How to Contact Us
​
If you have any questions or concerns regarding this Privacy and Cookie Policy, or if you wish to exercise any of your rights, please contact us at:
Email: andy@expertise-solutions-uk.com
Phone: 07835 771169
Mailing Address: 26 Inglenook Close, Crook, Bishop Auckland, DL15 8GA
We will respond to your inquiry within a reasonable timeframe and do our best to address any concerns you may have about your privacy.